Shipping policy
SHIPPING POLICY
Last updated: September 15, 2026
Thank you for shopping with Antidote The Label.
We are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding processing times, shipping, customs, and delivery.
PROCESSING TIMES
Orders are typically processed within 1–3 business days.
During collection launches, promotional periods, holidays, or high-volume periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
SHIPPING TIMES
Shipping times vary depending on your location and selected shipping method.
Estimated delivery times are provided as a guide only and are not guaranteed.
Actual delivery times may be affected by factors outside of our control, including customs processing, carrier delays, weather conditions, and peak shipping periods.
INTERNATIONAL SHIPPING
Antidote The Label ships worldwide.
Delivery times and shipping costs will vary depending on the destination country and shipping provider selected at checkout.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer.
We recommend contacting your local customs office for further information before placing an order.
SHIPPING DELAYS
While we strive to ensure timely delivery, Antidote The Label is not responsible for delays caused by:
• Customs inspections or processing
• Postal services or shipping carriers
• Weather events or natural disasters
• Public holidays
• Incorrect shipping information provided by the customer
• Circumstances beyond our reasonable control
LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.
Antidote The Label is not responsible for lost, stolen, delayed, or misdelivered packages.
If your tracking information indicates that your package has been delivered but you have not received it, we recommend contacting the shipping carrier directly.
If you require assistance, please contact us and we will do our best to help facilitate communication with the carrier.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information at checkout.
Antidote The Label is not responsible for orders that are delayed, misdelivered, or returned to us due to incorrect or incomplete shipping information provided by the customer.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Original shipping fees are non-refundable.
UNCLAIMED OR RETURNED PACKAGES
If a package is returned to us because it was unclaimed, refused, or could not be delivered, the original shipping costs are non-refundable.
If the customer would like the package reshipped, additional shipping charges may apply.
ORDER TRACKING
Once your order has shipped, you will receive tracking information via email.
Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
CONTACT
For any shipping-related questions, please contact: