Refund policy
Refund / Return Policy
At Antidote The Label, we believe in creating with intention. Our collections are produced in limited quantities, allowing us to be thoughtful about what we make and how we make it.
Our 7-day return window helps us keep our collections intentional while ensuring each piece goes to someone who truly loves it.
As an independent brand, every order means a lot to us. If something isn't quite right, we're always happy to help. Please review our return policy below or reach out to us at hello@antidotethelabel.store and we'll be happy to assist.
RETURNS
At Antidote The Label, we offer a 7-day return policy, meaning you have 7 days after receiving your order to request a return.
Once your return has been approved, the item must be shipped back within 3 days of receiving your return approval. Please ensure you are available to send your return within this timeframe.
Returns shipped after the 3-day return period may not be accepted.
RETURN ELIGIBILITY
To be eligible for a return, your item must be:
• Unworn, unused, and unwashed
• In its original condition with tags attached
• Free from any signs of wear, damage, stains, creams, makeup stains, perfumes, or odors
• Returned in its original packaging, with all original hygiene liners intact, where applicable
• Accompanied by proof of purchase
For hygiene reasons, returned swimwear must be tried on over underwear, even if there is a hygiene liner present.
Items that do not meet these conditions will not be accepted. Antidote The Label reserves the right to refuse any return that does not comply with these requirements.
HOW TO START A RETURN
To request a return, please contact us at:
📧 hello@antidotethelabel.store
If your return is approved, we will provide instructions on where to send your package.
Please note that returns sent back without first contacting us will not be accepted.
RETURN SHIPPING
• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable
• We recommend using a trackable and insured shipping method when returning an item
• Antidote The Label is not responsible for returns that are lost, stolen, or damaged while in transit to us
Please retain your tracking information as proof of return delivery.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong item, please contact us immediately so we can resolve the issue as quickly as possible.
Please provide your order number and, where applicable, photographs of the issue so we can assist you.
NON-RETURNABLE ITEMS
We do not accept returns for:
• Worn swimwear
• Items without original tags attached
• Items that have been washed or used
• Items showing signs of wear, including deodorant marks, makeup, creams, stains, perfumes, or odors
• Sale items
• Gift cards
• Items returned outside the 7-day return window
All sale items are considered FINAL SALE unless otherwise stated.
EXCHANGES
We currently do not offer direct exchanges.
If you would like a different size or style, we recommend returning your item (if eligible) and placing a new order separately.
UNCLAIMED OR RETURNED PACKAGES
If a package is returned to us because it was unclaimed, refused, or could not be delivered due to incorrect or incomplete shipping information provided by the customer, the original shipping costs are non-refundable.
If the customer would like the package reshipped, additional shipping charges may apply.
INTERNATIONAL RETURNS
International orders are eligible for exchange or store credit only. We do not offer refunds to the original payment method for international returns.
• Return requests must be submitted within 7 days of delivery
• Items must meet all return eligibility requirements outlined above
• Return shipping costs are the responsibility of the customer
• Original shipping costs are non-refundable
• Any customs duties, taxes, import fees, or other charges associated with the return are the responsibility of the customer
• We recommend using a trackable shipping method and retaining proof of delivery
• Antidote The Label is not responsible for international returns that are lost or damaged in transit
• If a return is denied because it does not meet our return requirements, the customer may be responsible for the cost of shipping the item back
SALE ITEMS
• Items discounted 20% or more, or marked FINAL SALE, are not eligible for return or exchange
• We reserve the right to refuse returns that do not meet our policy
• All hats are final sale
REFUNDS
Once we receive and inspect your return, we will notify you once your refund has been approved.
If approved:
• Refunds will be issued to your original payment method
• Please allow up to 10 business days for processing
• Your bank or payment provider may take additional time to process the refund
• Original shipping fees are non-refundable
If more than 15 business days have passed since your refund was approved, please contact us.
CONTACT
For all return or refund inquiries, please contact: